RETURNS & EXCHANGE POLICY

As all Prea James Bridal gowns, separates and veils (items) are made to order for each individual bride, we do not accept returns or exchange for any reason. If you change your mind after your order has been confirmed there are two options available;

1.    Forfeit the 50% deposit and Prea James Bridal will keep your order; or

2.   Pay the remaining 50% balance and have your order completed and sent to you. 

All Prea James Bridal items must pass through a strict quality control process before being sent to customers. In the unlikely event there is a minor defect with the item you have purchased that is capable of remedy, we will remedy that defect within a reasonable time and cover the cost of shipping in order to do so. We may remedy the defect at our option by either:

(a) fixing or repairing the item;

(b) replacing the item with an incidental gown; or

(c) refunding the order price.

In the unlikely event there is a major defect with the item you have purchased, it will be managed in accordance with the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) including by, at your election, providing a refund or replacing the item, provided that you return the defected item to us, at our cost.

If you find a problem with your purchase upon receiving the item/s, you must notify Prea James Bridal within 3 days and return the item within 7 days. 

To notify us of an issue, please email through your order number, name, a detailed description of the fault and photographs to hello@preajames.com.au and we will give further instructions on how to return the item/s. 

Please note, Prea James Bridal will not be liable for any loss or damage suffered by you resulting from Alteration Services performed on your gown by you or a third party.