RETURNS & EXCHANGE POLICY

As all Prea James Bridal gowns, separates and veils are made to order for each individual bride, we do not accept returns or exchange for any reason, other then in the unlikely event of there being a major fault with the item. 

If you do change your mind after your order has been confirmed you have two options;

1.     You can forfeit the 50% and Prea James Bridal will keep your gown. 

2.     You can pay the remaining 50% and have the gown completed and sent to you. 

All items are quality controlled at the Prea James Bridal quality control team before being sent out to customers. In the unlikely event something is missed, you are entitled to a free repair or replacement. If a major fault is found you will be entitled to a full refund, which would be determined by our quality control team. 

If you find a problem with your purchase upon receiving the item/s then you must notify Prea James Bridal within 3 days and return the item within 7 days. 

To notify us of any problems, please email through your order number, name, detailed description of the fault and photographs to hello@preajames.com.au.

If you do need to return any items please email through to hello@preajames.com.au and we will give you further instructions on where to return the goods to.